University network services

home page Deanship of Information Technology Services


Service description
Service definition : Telecommunication network services and connecting devices to the network... Start the service

Service details


The Management : Network department
Beneficiary Categories : University employees - sectors
Administration services:

Deanship of Information Technology presents electric forms to university network services.
These services support the essential services, such as:

    - requests for maintenance of wireless networks
    - setting up for a new device
    - asking for network wires
    and other services that present in detail in the following schedule:
Name of the service Description of the service Target audience Requesting the service
Network Maintenance Request Request Maintenance Network Not Working Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
Request to Add Network Add network points according to actual need (not exceeding 5 network points) via forms, except by sending an official letter by the authority Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
Network wires request Request to provide network wire for devices of different lengths, such as: (1m, 3m, 5m) Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
Request for replacement of network distributor Maintenance request for non-functional network distributor Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
Activation of wire grid Activate the wire grid in new buildings (ACS, Prime) or activate a computer lab Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
WLAN user code Used to order a user code to access the WLAN wireless network with its full features Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
Maintenance of wireless network Request for maintenance of a point of contact, or in case of interruption or fluctuation of the wireless network at a particular location Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
Activation of wireless Activation of wireless (DHCP-Prime-fluk) Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
Open port in Firewall firewall The service allows the user to access a server or device through the Firewall firewall Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
Grant an exception to the ISE system A personal computer is excluded from the ISE network protection system provided that the exception's justification is approved Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Services.
New device setting Request to set settings for a new device installed. Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Request to reset settings Request reset settings for Video Conference Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Request for External Contact The application will be filled if there is contact from outside King Abdulaziz University Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Request to register a lecture/workshop The application will be filled if there is a lecture/ workshop Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Activation/Problem in IP Phone Request is made after installation of the device to adjust the network settings Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Connecting fingerprint/electronic lock device Request is made after installation of the device to adjust the network settings Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Connecting Camera The order is made after the machine is connected to the network to adjust its Vlan Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Connecting advertising screens The order is made after the machine is connected to the network to adjust its Vlan Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Connecting ETS conditioning controls The order is made after the machine is connected to the network to adjust its Vlan Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Connecting Camera Device - IP Camera The order is made after the machine is connected to the network to adjust its Vlan Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
User code request The application is filled to the user code to contact the university network remotely and the application is officially approved by the head of the authority Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Activate user code Packing is done for those who have had a VPN username and want to activate for not using it for a long time Academics, administrators and technicians Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Add service to load distributor F5 Ensure continuity of access to system servers on the external service distributor DMZ Sectors Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.
Add a server in the main operating room of the DC or rolling center DR The order is made after the server is connected to the network to adjust its settings (SF-DMZ) Sectors Uniform Log-in to System- > Administrative Services- > Completion System- > University Network Service.

Last Update
11/1/2022 11:46:13 AM